Privacy Policy

1Introduction

zt99 ('we', 'our', or 'us') operates as an online casino and sports betting platform serving players in Bangladesh. This Privacy Policy describes how we collect, use, store, and disclose information about you when you use our website, mobile platform, and related services (collectively, the 'Platform').

By accessing or using the zt99 Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the Platform immediately and contact our support team with any questions.

This policy applies to all registered users of zt99, including players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh. We are committed to handling your personal information with the highest standards of care, transparency, and integrity.

2Information We Collect

To provide a safe, fair, and functional gaming environment, zt99 collects several categories of personal information. These include:

• Registration Data: Full name, date of birth, email address, phone number, and preferred username provided when you create a zt99 account.
• Identity Verification Data: National ID, passport, or other government-issued documents required for KYC compliance and to verify that you are 21 years of age or older.
• Financial Data: Transaction history, deposit and withdrawal records, payment method identifiers (such as bKash wallet number, Nagad account, Rocket account, Upay ID, or bank account details with Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank). We do not store full card numbers.
• Usage & Technical Data: IP address, device type, operating system, browser type, session duration, pages visited, game history, bet amounts, and in-app interactions recorded automatically when you use the Platform.
• Communications Data: Messages sent to our support team, live chat transcripts, email correspondence, and feedback or complaint records.

3How We Use Your Information

The personal information we collect is used exclusively for legitimate operational and compliance purposes. Specifically, zt99 uses your data to:

• Create, verify, and maintain your zt99 account, including identity verification (KYC) to ensure you are 21 years of age or older.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank accounts.
• Deliver, improve, and personalise the Platform's games, sports betting features, and promotional offers.
• Detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Send you transactional notifications (deposit confirmations, withdrawal status, security alerts) and, where you have opted in, promotional communications about bonuses and offers.
• Comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and resolve disputes.

4Data Sharing & Disclosure

zt99 does not sell, rent, or trade your personal data. We share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the Platform — such as payment processors (bKash, Nagad, Rocket), game technology providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and IT security firms — are granted access only to information necessary for their specific function and are bound by strict confidentiality obligations.
• Legal & Regulatory Requirements: We may disclose personal data when required by law, court order, or in response to a valid request from competent authorities. We will always aim to notify you of such disclosure unless legally prohibited from doing so.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. You will be notified in advance of any such transfer and the new privacy terms that will apply.

5Payment Data & Financial Security

Financial transactions on zt99 are processed through encrypted channels. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank transfer, we collect only the minimum information necessary to complete and record that transaction.

To protect the financial integrity of your account, zt99 employs the following security measures:

• SSL/TLS encryption across all data transmission pathways on the Platform.
• Two-factor authentication (2FA) available to all registered zt99 users for additional account protection.
• Automated fraud monitoring systems that flag unusual transaction patterns for review by our security team.

6Cookies & Tracking Technologies

zt99 uses cookies and similar tracking technologies to improve your experience, remember your session, and analyse Platform performance. The types of cookies we use include:

• Essential Cookies: Required for core Platform functionality such as login sessions, account authentication, and security token management. These cannot be disabled without impairing Platform use.
• Analytics Cookies: Help us understand how players navigate the Platform, which game categories are most popular, and how we can improve load times and overall user experience.
• Preference Cookies: Store your language preference, display settings, and other personalisation options so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features of the zt99 Platform.

7Data Retention

zt99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, account data is retained for a minimum of five (5) years following account closure to satisfy anti-money laundering (AML) record-keeping requirements.

When data is no longer required, we securely delete or anonymise it in accordance with industry best practices. If you request deletion of your account and associated data, we will process your request within 30 days, subject to any overriding legal retention obligations.

8Your Rights & Choices

As a zt99 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request:

• Right of Access: Request a copy of the personal data we hold about you and receive it in a structured, commonly used format.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations and Platform integrity requirements.
• Right to Restrict Processing: Ask us to pause the processing of your data in certain circumstances, such as while we investigate a dispute about its accuracy.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9Protection of Minors

zt99 is strictly an adult platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. During the registration process, all users are required to confirm their age and submit valid identity documents for KYC verification.

If we discover or are notified that a user is under the age of 21, we will immediately suspend the account, freeze any associated funds pending investigation, and permanently delete the personal data associated with that account in accordance with this policy and applicable law.

10Changes to This Privacy Policy

zt99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the Platform at least 14 days before the changes take effect. The updated policy will display a revised 'Last Updated' date at the top of this page.

Your continued use of the zt99 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the Platform and may request account closure by contacting our support team.

11Contact Us & Data Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data on the zt99 Platform, please contact our dedicated support team. We are committed to resolving all privacy-related inquiries promptly and transparently.