zt99 Terms & Conditions

1. Introduction

Welcome to zt99, Bangladesh's trusted online casino and sports betting platform. These Terms and Conditions ("Terms") govern your access to and use of the zt99 website, mobile platform, and all associated services (collectively, the "Platform"). By registering an account, making a deposit, or placing any wager on zt99, you confirm that you have read, understood, and agree to be legally bound by these Terms.

zt99 reserves the right to modify, update, or replace any part of these Terms at any time. We will notify registered users of material changes via email or platform notification. Your continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

2. Eligibility and Age Verification

To create an account and use zt99 services, you must meet all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be at least 21 years of age. zt99 strictly enforces the 21+ age requirement for all players.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming platforms.
• You must not be self-excluded or otherwise prohibited from gambling by any applicable regulation or personal restriction.
• You must register only one personal account. Duplicate accounts are strictly prohibited and will result in immediate suspension.

3. Account Registration and Security

To access the full range of zt99 services — including live casino, cricket betting, slots, and Mermaid Fishing — you must complete the registration process and verify your account. All information provided during registration must be accurate, current, and complete.

Password and Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. zt99 strongly recommends the following account security practices:

• Use a strong, unique password that is not shared across multiple platforms.
• Never disclose your username or password to any third party, including zt99 staff. zt99 staff will never ask for your password.
• Log out from your account after each session, particularly when using shared or public devices.

Account Verification (KYC)

As part of our commitment to safe and responsible gaming, zt99 may require players to complete a KYC (Know Your Customer) process. This may involve submitting a government-issued ID, proof of address, or proof of payment method. zt99 will use this information solely for verification purposes in accordance with our Privacy Policy.

4. Deposits and Withdrawals

zt99 supports a range of fast and secure payment methods tailored for Bangladeshi players. All financial transactions on the Platform are processed in Bangladeshi Taka (BDT). zt99 does not charge any platform-side fees on standard deposits or withdrawals, though individual payment providers may apply their own charges.

Deposit Policy

All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. zt99 accepts deposits through the following methods:

• Mobile banking: bKash, Nagad, Rocket, Upay
• Online banking: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (where applicable)
• Minimum deposit: ৳500. Maximum single deposit: ৳200,000. Daily limits may apply based on account status.

Withdrawal Policy

Withdrawal requests are subject to verification of identity and confirmation that all applicable wagering requirements have been met. zt99 processes withdrawal requests within the following timeframes:

• Mobile banking (bKash, Nagad, Rocket): within 1–4 hours of approval.
• Bank transfer: 1–3 business days depending on the receiving bank.
• Minimum withdrawal: ৳500. Maximum single withdrawal: ৳500,000. zt99 reserves the right to request additional documentation before processing large withdrawals.

5. Bonuses, Promotions, and Wagering Requirements

zt99 offers a variety of bonuses and promotional offers to both new and existing players, including a welcome bonus, reload bonuses, free spins, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms:

• Each bonus carries a specific wagering requirement (rollover) that must be fulfilled before withdrawal of bonus funds is permitted. Standard wagering requirements range from 10x to 30x the bonus amount.
• Bonuses are available to one account per household and per IP address. Abuse of bonus terms — including creating multiple accounts to claim a bonus more than once — will result in forfeiture of the bonus and may lead to permanent account closure.
• Bonus funds and any winnings derived from free spins may only be used for wagering on eligible games. Refer to the specific promotion page for a list of excluded games.
• zt99 reserves the right to modify, withdraw, or cancel any promotion at any time without prior notice.

6. Prohibited Activities

The following activities are strictly prohibited on the zt99 platform. Any player found to be engaged in these activities will have their account suspended or permanently closed, and any associated funds may be voided:

• Registering more than one account or using another person's account without their express written consent.
• Using automated software, bots, algorithms, or any artificial intelligence tool to gain an unfair advantage over other players or the Platform.
• Attempting to exploit software errors, glitches, or loopholes in any game or the Platform's payment systems.
• Depositing funds derived from illegal activity, money laundering, or any other criminal offence.
• Engaging in collusion, chip dumping, or any form of coordinated cheating in live casino games or sports betting markets.

zt99 employs advanced fraud detection technology and cooperates fully with law enforcement authorities in the investigation of any suspected illegal activity on the Platform.

7. Responsible Gaming

zt99 is committed to promoting responsible gaming across all its services. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. We provide a range of player protection tools, including deposit limits, session time reminders, temporary cool-off periods, and self-exclusion options. All players are encouraged to use these tools proactively.

If you believe that gambling is negatively impacting your life or the lives of those around you, we urge you to contact our support team or visit our Responsible Gaming page for guidance and access to professional resources. zt99 upholds the 21+ requirement as a foundational safeguard for all players.

8. Limitation of Liability

To the fullest extent permitted by applicable law, zt99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of funds, loss of data, or business interruption. zt99's total aggregate liability to any player in connection with the Platform shall not exceed the total amount deposited by that player in the 12-month period preceding the event giving rise to the claim.

zt99 makes no warranty that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any technical failures arising from your device, internet connection, or third-party services.

9. Privacy and Data Protection

zt99 is committed to protecting your personal data. All information collected from you during registration, verification, and regular use of the Platform is handled in accordance with our Privacy Policy. We use SSL encryption across all data transmissions and employ industry-standard security measures to protect your personal and financial information. We do not sell, rent, or trade your personal information to unaffiliated third parties. For full details on how we collect, store, and use your data, please review our Privacy Policy.

10. Amendments to These Terms

zt99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Any material changes will be communicated to registered users via email notification or a prominent notice on the Platform at least 7 days before the changes take effect, where reasonably practicable.

It is your responsibility to review these Terms periodically. Your continued use of the zt99 Platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should cease using the Platform and withdraw any remaining balance from your account.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising from or in connection with these Terms or your use of the zt99 Platform, we encourage you to first contact our support team at [email protected] so that we may attempt to resolve the matter informally. zt99 is committed to addressing all player concerns fairly, promptly, and transparently. If an informal resolution cannot be reached, the dispute shall be subject to binding arbitration under the rules agreed upon by both parties in writing.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your experience on the zt99 Platform, our dedicated support team is available 24/7 to assist you.

Email: [email protected] (plain text — not a clickable link). Our support team typically responds within 2–4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.